Effective workforce management has never been more critical to the retail sector due to the competitive nature of the industry, the ever increasing higher standards of service being demanded and the necessity to control operating costs.As the workforce is the single largest controllable expense for retail, labour is often a key driver to financial success or otherwise.

In this case study we examine;

  1. Clas Ohlson's key requirements including automation, integration and reporting.
  2. Finding a way to easily create rosters and schedules while aligning labour with forecasted demand.
  3. How Clas Ohlson currently manage their stores across the UK.
  4. The benefits the system brings to their day to day business and operations.

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